Shipping policy

Shipping & Compliance Policy

Age Verification & Adult Signature

To ensure a safe and responsible experience, we strictly adhere to federal and state regulations.

  • Verification: All orders are processed through a secure age verification system at checkout.

  • Delivery: All packages are shipped via Adult Signature Required. An adult (21+) must be present at the destination address to sign for the package.

  • Missed Deliveries: If a package is returned to us because no adult was available to sign, a re-delivery fee will apply. If you prefer a refund in this scenario, please note that original shipping costs are non-refundable.

Shipping Restrictions 

Due to evolving state and local regulations regarding nicotine products, please see our list below for all current restrictions:

Statewide Bans (No shipping to the state at all):

  • Arkansas
  • Hawaii
  • Maine
  • Utah
  • Vermont

Statewide Flavor Bans (Only Unflavored/Clear allowed):

  • California (Note: San Francisco prohibits the sale and delivery of ALL nicotine products, even unflavored)
  • Massachusetts
  • New Jersey
  • New York
  • Rhode Island
  • Washington D.C.

States with Specific Local/City Bans:

  • Alaska: Only Anchorage & Juneau
  • Colorado: Only Aspen, Boulder, Carbondale, Edgewater, Glenwood Springs, Golden & Snowmass Village
  • Illinois: Only Chicago, Cook County, Evanston, Oak Park, River Forest, & Skokie
  • Maryland: Only Montgomery County & Prince George’s County
  • Minnesota: Only Bloomington, Duluth, Edina, Golden Valley, Moorhead, St. Louis Park, & St. Paul (Note: Several other MN municipalities like Arden Hills and Mendota Heights have also enacted flavor bans.)
  • Montana: Only Missoula
  • Ohio: Only Bexley, Columbus, Grandview Heights, & Toledo
  • Oregon: Only Multnomah County
  • Pennsylvania: Only Philadelphia

US Territories (No Shipping):

  • Guam
  • Puerto Rico
  • Micronesia

 

Order Details & Address Changes

  • Address Accuracy: To prevent fraud and ensure compliance, no address changes are allowed once an order is placed.

  • Modifications: If you need to change your destination, you must request a cancellation and place a new order with the correct address.

Our Satisfaction Guarantee

If your sensory experience is anything less than perfect, we are here to help. If you have any issues with your order, please email us photos of the product and packaging. As a We take pride in our community and will go above and beyond to ensure you are a satisfied customer.

Disclaimer:
The regulatory landscape for tobacco and alternative nicotine products is subject to frequent changes at the federal, state, county, and municipal levels. While we strive to keep our shipping restrictions as accurate and up-to-date as possible, this list may not reflect the most recent legislative updates.

We reserve the right to refuse, cancel, or refund any order if we determine that shipping to your location violates applicable local laws, flavor bans, or carrier compliance policies. All purchases are subject to rigorous age verification (21+). It is ultimately the customer's responsibility to understand and comply with their local laws regarding the purchase, delivery, and possession of nicotine products.